Jobs at Meraki

Director, Carrier Sales

Global Negotiable

Meraki, Inc Is an industry-leading and award-winning provider of cloud networking solutions. Meraki’s patented networking systems and cloud-based management services are fundamentally improving the quality, speed of deployment, and economics of deploying enterprise class networks. Today there are millions of users on Meraki-based networks in more than 130 countries throughout the world. Meraki is based in San Franciscolifornia and is backed in part by Google and Sequoia Capital. Our growth has created a unique opportunity for an exceptional individual to join Meraki as Director, Carrier Sales.

• Hunt, acquire, and develop strategic carrier relationships for Meraki’s growing portfolio of cloud networking products
• Indentify, qualify and execute strategic business relationships. This includes early identification of potential target partners to selling, negotiating and executing the contracts to planning, enablement and successful revenue ramp.

• Strong carrier account acquisition background. Proven experience building, on boarding and managing highly successful carrier accounts.
• Must possess strong experience in large scale strategic selling and driving larger/strategic deals to close.
• Ability to build relationships and influence multiple stakeholders ranging from executive management, channel partners, sales, customers, marketing, and technical management.
• Must have the ability to move fast, and execute under intense deadlines.
• Excellent interpersonal, motivational and communications skills.

Regional Sales Manager (Multiple Openings)

Multiple openings throughout the US

The Regional Sales Manager will drive new sales revenue by prospecting, identifying, and developing new corporate accounts. This is a high energy position requiring an individual to be extremely motivated and results-driven with a hunter mentality; it will also require someone who is equally comfortable working in a strategic and tactical capacity. As a member of the Meraki sales team, you will be a self-starter and possess a strong entrepreneurial spirit, self-motivation, and intense enthusiasm. A proven track record of sales success in the technology space, exemplary sales skills, and vision and patience, are all critical factors to success in this role.

• This is an individual contributor role responsible for delivering on sales quotas and growing the assigned region through aggressive prospecting, identifying, negotiating and closing of new accounts.
• Manage and sustain a sales pipeline via a complete understanding of the wireless networking space to determine fit and enable predictable success at an account level. Build and maintain relationships with key influencers in the industry.
• Work within a team environment in conjunction with Meraki Inside Sales Representatives, Sales Engineers, Marketing, and Channel Partners to maximize sales efforts and success rate.

• Strong sales background. A proven closer who can deliver sales results on plan. Experience with direct touch indirect sales through channel a plus.
• 5-10 years technology vendor experience with at least 3 years demonstrated success in a field sales capacity.
• Great relationship skills and proven decision making ability: critical thinking, tenacity, resilience, inter-personal/presentation, and executive level selling skills.
• Strong organizational skills with the ability to prioritize and manage time.
• Bachelor's degree or equivalent preferred.
• Travel requirement: approximately 75%.

Sales Engineer (Multiple Openings)

Multiple opening throughout the US

The Sales Engineer's primary responsibility is to assist our Field Sales Team with technical sales activities for new and existing opportunities. Sales Engineers will have in-depth knowledge of Meraki’s solutions, competitors' offerings and can demonstrate competitive advantages to both Prospects and Partners. The Sales Engineer is a critical component to the Sales Team and is designed to display an in-depth knowledge about Meraki and industry related solutions and trends. Must be technically savvy, highly motivated, and self-directed.

Meraki seeks a Systems Engineer with abilities to conduct online product demonstrations, answer technical questions, contribute to proposals, and analyze client needs to provide technical solutions in a pre-sales technical role. In additional to technological aptitude, and the ability to learn quickly and stay current, the ideal candidate's interpersonal, presentation and troubleshooting skills evoke passion and confidence.

• Become the technical subject matter expert and thoroughly understand products, features, functions, and benefits while being able to share with all levels of organization and clients.
• Understand customer requirements for wireless networks and explain how Meraki will integrate with current infrastructure, as well as service future needs by assisting the Sales Team as a technical resource for all product related inquires
• Create product documentation for public/internal audience and perform competitive analysis regarding competing products
• Perform site surveys and provide onsite deployment assistance on large deployments
• Assist Channel Partners in effectively marketing and selling the Meraki solution, and provide technical guidance to the Channel
• Ability to act as technical lead in product demonstrations, own all technical inquires and drive prospects to closure
• Expert knowledge of 802.11a/b/g/n wireless networks, site surveys, requirements gathering, deployment challenges
• Solid understanding of wired networks, including firewalls, content filters, routing/switching, VLAN's, etc.
• Understand wireless security methodologies, including 802.1x w/ RADIUS integration

• Proven track record of 5-10 years in a sales engineer capacity
• Exceptional sales skills, strong verbal and written communication skills, and proven negotiation techniques and ability to teach these skills to others.
• Great relationship skills, tenacity, resilience and inter-personal/presentation skills.
• Wireless, networking, enterprise software or IT experience preferred.
• Strong organizational skills with the ability to multi-task and set priorities.
• Ability to travel +75%
• BS or MS degree in computer science, computer engineering or related discipline.

Account Executive (Multiple Openings)

San Francisco

Sales Representatives at Meraki are upbeat, focused and well-organized individuals, and will join our Small and Mid-sized Enterprise sales team, focused on 100 to 2000 person organizations. You must be comfortable making dozens of calls a day, working with channel partners, generating interest, qualifying prospects, building solutions and closing sales of $10K to $50K. You must also have demonstrated experience prospecting and growing an account list, as well as closing sales.

• Be responsible for the entire sales process from prospecting to close.
• Team with channel partners to build pipeline and close deals.
• Understand customer needs and requirements.
• Effectively demonstrate software product through use of WebEx/Adobe Connect
• Close sales and achieve quarterly sales quotas.

• 2 or more years of selling experience in hardware/software sales.
• Proven track record in inside sales.
• Experience in closing deals in the $10-$50K range.
• Ability to manage entire sales process from prospecting through close.
• Ability to manage in fast paced, and high growth environment.
• Excellent communications capabilities, BA/BS degree preferred

Inside Sales Representative (Multiple Openings)

San Francisco

Sales Representatives at Meraki are upbeat, focused and well-organized individuals, and will join our Small and Mid-sized Enterprise sales team, focused on 100 to 2000 person organizations. You must be comfortable making dozens of calls a day, working with channel partners, generating interest, qualifying prospects, building solutions and closing sales of $10K to $50K. You must also have demonstrated experience prospecting and growing an account list, as well as closing sales.

• Be responsible for the entire sales process from prospecting to close.
• Team with channel partners to build pipeline and close deals.
• Understand customer needs and requirements.
• Effectively demonstrate software product through use of WebEx/Adobe Connect
• Close sales and achieve quarterly sales quotas.

• 2 or more years of selling experience in hardware/software sales.
• Proven track record in inside sales.
• Experience in closing deals in the $10-$50K range.
• Ability to manage entire sales process from prospecting through close.
• Ability to manage in fast paced, and high growth environment.
• Excellent communications capabilities, BA/BS degree preferred

Inside Sales Representative (UK — Multiple Openings)

London

• DACH Region (Germany, Austria, Switzerland)
• Mediterranean
• Middle East/Africa/South Africa
• Russia/Eastern Europe

Sales Representatives at Meraki are upbeat, focused and well-organized individuals, and will join our Small and Mid-sized Enterprise sales team, focused on 100 to 1000 person organizations. You must be comfortable making dozens of calls a day, working with channel partners, generating interest, qualifying prospects, building solutions and closing sales of $10K to $50K. You must also have demonstrated experience prospecting and growing an account list, as well as closing sales.

• Be responsible for the entire sales process from prospecting to close.
• Team with channel partners to build pipeline and close deals.
• Understand customer needs and requirements.
• Effectively demonstrate software product through use of WebEx/Adobe Connect
• Close sales and achieve quarterly sales quotas.

• 2 or more years of selling experience in hardware/software sales.
• Proven track record in inside sales.
• Experience in closing deals in the $10-$50K range.
• Ability to manage entire sales process from prospecting through close.
• Ability to manage in fast paced, and high growth environment.
• Excellent communications capabilities, BA/BS degree preferred

Inside Sales Engineer

San Francisco

The Sales Engineer's primary responsibility is to assist our Inside Sales Team with technical sales activities for new and existing opportunities. Sales Engineers will have in-depth knowledge of Meraki’s solutions, competitors' offerings and can demonstrate competitive advantages to both Prospects and Partners. The Sales Engineer is a critical component to the Sales Team and is designed to display an in-depth knowledge about Meraki and industry related solutions and trends. Must be technically savvy, highly motivated, and self-directed.

Meraki seeks a Systems Engineer with abilities to conduct online product demonstrations, answer technical questions, contribute to proposals, and analyze client needs to provide technical solutions in a pre-sales technical role. In additional to technological aptitude, and the ability to learn quickly and stay current, the ideal candidate's interpersonal, presentation and troubleshooting skills evoke passion and confidence. This is an Inside job with very little travel required.

• Become the technical subject matter expert and thoroughly understand products, features, functions, and benefits while being able to share with all levels of organization and clients.
• Understand customer requirements for wireless networks and explain how Meraki will integrate with current infrastructure, as well as service future needs by assisting the Sales Team as a technical resource for all product related inquires
• Create product documentation for public/internal audience and perform competitive analysis regarding competing products
• Perform site surveys and provide onsite deployment assistance on large deployments
• Assist Channel Partners in effectively marketing and selling the Meraki solution, and provide technical guidance to the Channel
• Ability to act as technical lead in product demonstrations, own all technical inquires and drive prospects to closure
• Expert knowledge of 802.11a/b/g/n wireless networks, site surveys, requirements gathering, deployment challenges
• Solid understanding of wired networks, including firewalls, content filters, routing/switching, VLAN's, etc.
• Understand wireless security methodologies, including 802.1x w/ RADIUS integration

• Proven track record of 5-10 years in a sales engineer capacity
• Exceptional sales skills, strong verbal and written communication skills, and proven negotiation techniques and ability to teach these skills to others.
• Great relationship skills, tenacity, resilience and inter-personal/presentation skills.
• Wireless, networking, enterprise software or IT experience preferred.
• Strong organizational skills with the ability to multi-task and set priorities.
• BS or MS degree in computer science, computer engineering or related discipline. 

Account Development Representative (ADR) (Multiple Openings)

San Francisco

As an Account Development Representative (ADR) for Meraki, you will be responsible for developing and qualifying leads to the point of handoff to the sales force. You will maintain a thorough understanding of Meraki’s products and services, as well as industry and customer needs in order to identify appropriate prospects and quickly establish effective contacts. This is a high energy position requiring an individual who is extremely motivated, enthusiastic and results-driven. Attention to detail is a must. As an ADR for Meraki, it will be critical for you to conduct business dealings with prospects in a way that creates a superior customer/prospect experience that will set the stage for future product sales for Meraki. This is a 90-day contract to permanent position.

• High volume prospecting/calling into multiple organizations via cold-calling, networking, e-mail, as well as utilizing internet information sources to build and maintain a lead development pipeline.
• Articulate Meraki’s value proposition to decision-makers across multiple industries to assess buying interest.
• Learn and demonstrate a fundamental understanding of Meraki’s technology – and clearly articulate capabilities and advantages to prospective customers to successfully manage and overcome prospect objections.
• Meet and exceed daily and weekly call goals as well as deliver a high quantity of well qualified sales opportunities.
• Heavy use of CRM Application including entry and management of all lead data and ensure data integrity. (Salesforce.com experience a plus)

• Excellent communication skills with a pleasant and confident phone voice to create a positive brand experience in all conversations.
• Ability to work in a high energy environment.
• Attention to detail is an absolute must.
• Skilled in the utilization of Microsoft suite of products, especially Excel.
• Strong organizational skills with the ability to multi-task and set priorities.
• BA/BS degree required - strong academic performance & extracurricular involvement a plus!
• 1-3 years of sales experience

Business Systems Developer

San Francisco

We are looking for a talented developer to support our growing needs with Salesforce CRM and sales order processing. This opportunity requires a developer with an aptitude towards discerning business needs, has excellent problem solving abilities, high attention to detail, and able to multitask. This individual works with stake holders in the sales, operations, marketing and finance teams.

• Sole responsibility for implementing solutions for CRM and SOP object and workflow management
• Architect and develop solutions that meet the requirements of cross-functional stake holders
• Work with application vendors for enhancements and bug resolution
• Document processes, integration architecture and mappings
• Monitor and resolve inconsistencies between SFDC and our ERP database
• Maintain project schedules and development roadmaps

• Bachelor degree in CS or related field is required
• Skilled with Salesforce APEX, SQL database and one or more programming languages
• 1-3 years relevant experience; New graduates are encouraged to apply

Sales Recruiter

San Francisco

This is a key role at Meraki helping to build the industry leading sales team that supports Meraki’s aggressive growth. This is a high energy position requiring an individual to be extremely motivated and results-driven. The successful recruiter will lead the sales recruitment efforts as a self-starter and will possess a strong network, an entrepreneurial spirit, self-motivation, and intense enthusiasm.

Manage all aspects of the recruiting process; Sourcing and screening candidates, scheduling interviews, managing candidates through the application process, and presenting and negotiating employment offers.

Recruiting Manager

San Francisco

The Meraki Recruiting Manager is a progressive and creative leader who has a deep understanding of talent acquisition and can lead Meraki to the next stage of growth.  This is an exciting opportunity for someone who wants to come in and build effective strategies and programs, guide and grow the recruiting staff and provide tools across the organization so we continue to attract top talent.

• Lead the effort in staffing a rapidly growing sales team across the company
• Lead and develop a passionate recruiting team and recruiting resources (agencies, job boards, ATS, etc)
• Partner with the company's business leaders to develop and execute effective recruiting strategies to deliver top quality staff to meet hiring plans
• Provide training and direction to recruiters to ensure that all stakeholders are able to complete their role in the recruiting process and achieve desired results

• Bachelor's degree
• 5+ years of full life-cycle recruiting experience in preferably in high tech with good career trajectory (recruiter – senior recruiter – recruiting manager)
• Based at company headquarters in downtown San Francisco
• Strong knowledge of recruitment systems and a high level of comfort with technology is a must
• Strong leadership capabilities

Product Manager

San Francisco

Meraki is looking for a talented product manager to guide new products from conception to launch. Our products combine hosted software with on-premise hardware, so experience with one or both areas is a plus. If you’re eager to work on next generation networking products and have a proven track record of excellence, we have a spot for you.

• Gather and prioritize customer requirements
• Define product strategy, roadmap, positioning, and pricing
• Work with our world-class engineers to build the products
• Assist and train our rapidly growing sales team

• BA/BS in Computer Science or a related technical field
• MBA from a top program desired
• 2-5 years of work experience in technology

Technical Marketing Manager

San Francisco

Meraki is seeking a highly entrepreneurial product marketing manager with both excellent analytical and communication skills, and a solid technical background. In this position, you will be responsible for a wide variety of activities, from launching new products, providing technical education to customers and partners, building collateral and competitive positioning to assist Meraki’s rapidly growing sales team, and more. Qualified candidates will be highly articulate, analytical, have an understanding of networking and web technologies, and have excellent written and verbal communication skills.

• Plan and execute product launches
• Develop creative demand generation campaigns
• Build collateral and tools for Meraki sales and partners
• Evangelize Meraki’s vision at live and online events
• Educate customers, partners, and prospective buyers
• Research and position against key competitors

• 3-7 years experience in high-technology marketing or product management
• Exceptional writing and public speaking skills
• Familiarity with networking and web 2.0 technologies
• Hands-on technical experience highly desirable
• BS/MS in Computer Science, Electrical Engineering, or similar degree

Administrative Coordinator Temp to Permanent

San Francisco

Meraki is a fast-paced, high growth technology company that relies on innovative marketing campaigns to reach new customers. Meraki is seeking an energetic and organized administrative and operations coordinator/assistant to help Meraki accelerate and scale marketing programs. Responsibilities in this role include:

• Scheduling live and online events
• Entering activities into Meraki's marketing and sales automation systems
• Administering promotional campaigns, giveaways, etc.
• Entering data captured during events into CRM systems
• Assisting marketing managers with campaign execution and event planning
• Managing purchasing, invoices, and other processes for the marketing team

• Highly organized with excellent attention to detail
• Comfortable learning new software systems
• Proficiency in Microsoft Excel
• Energetic, personable, and comfortable working under tight deadlines
• Salesorce.com experience not required, but is a plus
• Bachelors degree

Marketing Manager, Europe

Location: London, England

Meraki is seeking a highly entrepreneurial marketing manager to build our European marketing campaigns. Based out of our London office, you will adapt Meraki’s highly successful U.S. marketing strategy to European markets, adjusting Meraki’s core programs for local customers. As the marketing manager for Europe, you will be responsible for all aspects of marketing - from lead generation to PR, events, and channel marketing. Your primary goals will be to increase awareness in the market and to support European sales teams with lead generation, channel support, and closing tools.

Ideal candidates will have excellent analytical and communication skills, creativity, and a passion for growing a business. In this position, you will be responsible for a wide variety of campaigns and activities, from launching new demand generation campaigns, increasing partner productivity, promoting customer evangelism, and running advertising and branding campaigns. Qualified candidates will be highly articulate, analytical, tech-savvy, and have excellent written and verbal communication skills.

• Develop creative demand generation campaigns
• Build collateral and tools for Meraki sales and partners
• Manage internationalization of website and collateral
• Develop, measure, and refine awareness-building campaigns
• Analyze business metrics and develop programs to accelerate growth

• 3-7 years experience in marketing or product management
• Exceptional writing and communications skills
• Familiarity with high technology business trends
• Strong data analysis skills
• Bachelor's degree or equivalent

Front-End Engineer

San Francisco

Meraki’s distributed web application manages thousands of networks and millions of users in more than 130 countries. Network administrators can quickly sift through historical operating data, perform diagnostics, and navigate a huge space of possible network configurations through an intuitive interface. Our tight-knit engineering team works across the whole stack, from wireless drivers to web UI.

We are looking for sharp, creative UI engineers who can take our application to the next level of real-time, in-depth network analysis and configuration. Our team is small enough that you will work on problems core to our business; we are also growing quickly, with a proven model for our technology, so your work will reach many customers and have a huge impact.

• Strong Javascript, CSS, and Ruby on Rails skills
• UI design intuition
• Experience with systems performance optimization
• An ability to thrive in a group environment and work in small teams
• B.S. or M.S. in Computer Science

Back-End Systems Engineer

San Francisco

Meraki’s multi-site, hosted backend system provides authentication, RF planning, monitoring and diagnostic services for thousands of wireless networks and millions of client devices worldwide. We are looking for motivated, intellectually curious developers to help us scale our systems.

As a key member of our backend engineering team, you will be helping design and deploy a distributed, highly reliable system with some of the brightest people in networking and systems. Improving and scaling our backend requires strong engineering and exceptional analytical ability.

• Assisting in the design, development and deployment of new services.
• Maintaining and building monitoring tools for production services.
• Full software life-cycle ownership.

• B.S. or M.S. in Computer Science; Ph.D. a plus.
• Familiarity with C++, Ruby or Python and understanding of databases.
• Experience running a live service or building production systems.
• Ability to thrive in a group environment and work in small teams.

• Desire to work in a fast-paced environment with many responsibilities.
• Love of technical challenges and a sense of pride in solving them.
• Passion for hacking and building real systems.

Firmware Engineer

San Francisco

This position is for talented hackers who love working on networking protocols and device drivers. You think networking products should be easy enough for anyone to use and you love building things. Your work will be widely deployed and used by millions of people, and you will be able to collect an incredible amount of data about how your code is performing.

• Profile and reduce end-to-end firmware boot time
• Debug wireless noise floor calculations by analyzing register readings from thousands of devices around the world
• Tackle board bring-up for a new platform
• Design and implement a system for channel selection on multi-radio devices

• An ability to thrive in a group environment and work in small teams
• Fluency in C
• Some device driver experience (e.g. you've called dev_kfree_skb)
• An interest in writing tools to make your life easier
• B.S. in Computer Science or the equivalent. M.S., Ph.D. a plus

Hardware Program Engineer

San Francisco

We're looking for an energetic and resourceful Hardware Program Engineer to help bring new Meraki products from concept to market. The hardware engineering team is responsible for research, product specifications, engineering (industrial design, mechanical, electrical, RF, etc), project management, and manufacturing process/quality engineering. Meraki works with top ODM partners to build our next generation products. This person needs to be an excellent engineer, project manager, and all-around problem solver.

• Determine engineering product specifications
• Manage all engineers in a project to their tasks
• Project manage development builds
• System verification and troubleshooting
• Accountable for product quality and manufacturing processes
• Research

• BS in ME, EE or similar is required
• 2-5 years experience in electronics systems development
• Must be able to travel up to 20% to Asia

It's an exciting time at Meraki! We offer a competitive salary, company sponsored medical, dental and vision coverage, free lunches, employee fitness program, and vacation/holidays.

Quality and Compliance Engineer

San Francisco

We're looking for a Quality and Compliance Engineer to ensure Meraki products are built and perform at the highest industry standards as well as achieve international compliance certifications. As a member of the hardware engineering team, you'll impact new product development, production and field performance. This person needs to be an excellent project manager to work with the external manufacturing partners and compliance agencies that are key to enabling Meraki's growth in production, new products and global sales expansion.

• Own the quality assurance processes for manufacturing
• Run post-shipment quality programs
• Product development champion of design-for-quality, -manufacturing, and -service
• Leverage technology offerings to enhance manufacturing quality reporting
• Project manage the international certifications programs using 3rd parties

• Exceptional electrical and mechanical engineering acumen
• Masters in Eng or similar graduate degree is preferred
• Minimum 5 years experience within the electronics industry
• Minimum 3 years experience working with new products
• must be able to travel up to 20% to Asia

Hardware Project Manager

San Francisco

We’re looking for a Hardware Project Manager to help bring new Meraki products to market. As a member of the Hardware Engineering team, this person will collaborate with engineering, product management, operations, marketing and ODM partners to launch new products. This person needs to be an excellent project manager, experienced in vendor management negotiations, and above all, a great problem solver.

• Run the production validation test build and manufacturing launch
• Ensure production readiness for product launch
• Prepare documentation and hardware for certifications, manual creation and external testing
• Negotiate with vendors for schedule, cost, and resources as necessary

• BS in ME, IE, EE or similar is required, MBA is a plus
• 2-5 years engineering and/or operations experience in launching new electronics products
• Minimum 2 years experience working with Asian supply chains
• Able to travel up to 15% to Asia

Technical Support Engineer

San Francisco

Meraki seeks a sharp, energetic technical support engineer to help support our large, diverse customer and partner base. You will work closely with many groups within the company, including sales, engineering, and product management to enable Meraki to continue its rapid growth.

• Research and resolve issues reported by Meraki customers and partners.
• identify issues suitable for entry in the Meraki Knowledge Base. Write, review, and release KB articles.
• Work with engineering to diagnose and resolve critical escalated issues.
• identify, reproduce, and document bugs.

• Basic understanding of networking fundamentals, e.g., be able to explain the functions of and differences among the link, network, transport, and application layers.
• Outstanding account management, follow-through and problem solving skills, resourcefulness, attention to detail, and communication skills, both verbal and written.
• Fluency in English.
• Excellent speaking and writing skills.
• B.S. in computer science or a related technical discipline.

• 2 years experience with networking products.
• Experience supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers.
• Experience installing and trouble-shooting Wi-Fi networks (802.11a/b/g/n).
• Ability to multi-task and to work under pressure.

Inside Pre-Sales Support Engineer

San Francisco

Meraki seeks a sharp, energetic pre-sales support engineer to help support prospects as they evaluate the Meraki product line. You will work closely with many groups within the company, including sales, engineering, and product management to enable Meraki to continue its rapid growth.

• Contact prospective customers who have received trial equipment to schedule a support call
• Assist the customer via phone in setting up the trial equipment in their environment
• Follow up with prospects to answer technical questions on the evaluation equipment
• Work with engineering and support to diagnose and resolve issues.
• Work with Sales to coordinate the customer communication and follow up

• Basic understanding of networking fundamentals, e.g., be able to explain the functions of and differences among the link, network, transport, and application layers.
• Outstanding account management, follow-through and problem solving skills, resourcefulness, attention to detail, and communication skills, both verbal and written.
• Fluency in English. Multi-lingual is a plus.
• Excellent speaking and writing skills.
• B.S. in computer science or a related technical discipline.

• 2 years experience with networking products.
• Experience supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers.
• Experience installing and trouble-shooting Wi-Fi networks (802.11a/b/g/n).
• Ability to multi-task and to work under pressure.

It's an exciting time at Meraki! We offer a competitive salary, company sponsored medical, dental and vision coverage, free lunches, employee fitness program, and vacation/holidays.

Inside Pre-Sales Engineer / Technical Support Engineer

London, England

Meraki seeks a sharp, energetic pre-sales engineer / technical support engineer to help support our diverse and growing customer and partner base. You will work closely with many groups within the company, including sales, engineering, and product management to enable Meraki to continue its rapid growth.

• Assist inside sales team on pre-sales technical issues to help close business
• Research and resolve issues reported by Meraki customers and partners.
• Identify issues suitable for entry in the Meraki Knowledge Base. Write, review, and release KB articles.
• Work with engineering to diagnose and resolve critical escalated issues.
• Identify, reproduce, and document bugs.

• Basic understanding of networking fundamentals, e.g., be able to explain the functions of and differences among the link, network, transport, and application layers.
• Outstanding account management, follow-through and problem solving skills, resourcefulness, attention to detail, and communication skills, both verbal and written.
• Fluency in English. Multi-lingual is a plus.
• Excellent speaking and writing skills.
• B.S. in computer science or a related technical discipline.

• 2 years experience with networking products.
• Experience supporting or testing LANs, VLANs, VPNs, NAT devices, or DHCP servers.
• Experience installing and trouble-shooting Wi-Fi networks (802.11a/b/g/n).
• Ability to multi-task and to work under pressure.

Supply-Demand Manager

San Francisco

We're looking for a Supply-Demand Manager to ensure stock availability worldwide for our growing business. You'll need to be great at implementing new processes, creating options to solve problems and negotiate terms or pricing. We want an analytical person with a sixth sense about planning.

• Ensure stock availability and manage
• Create and adapt planning and purchasing processes
• Leverage technology offerings to enhance forecasting, purchasing, inventory reporting and reverse logistics
• Negotiate terms, purchase prices, and lead times with our manufacturing partners
• Manage new product introductions

• MBA or similar graduate degree is preferred
• Minimum 3 years experience in high tech operations, or similar consulting experience, with increasing responsibility
• Exceptional business acumen with analytical and strategic thinking skills
• Proven ability to work effectively in a changing, growing environment

Order Admin Temp to Permanent

San Francisco

This opportunity requires an experienced individual with high attention to detail, excellent problem solving abilities, and an enthusiastic attitude.

Contractor position with potential for full time role. Compensation: $15.00/hour

• Sales order processing for hardware, services, licenses
• Customer and sales data entry
• Domestic and international shipping quotations
• Warranty and returns processing
• Issues resolution
• Communication with internal and external Sales Reps
• Other duties as assigned

• BA/BS degree is required
• 2+ years experience as an order admin or similar experience required
• Experience with technology sales process required
• MS Excel intermediate skills are required
• Excellent organization and communications skills (phone, email, meetings) required
• Ability to work in a fast paced environment
• Salesforce.com and Dynamics Great Plains (or other similar ERP system) skills are preferred
• Professional, reliable, and able to multi-task
• Excellent organization and communications skills (phone, email, meetings) required

Order Services Manager

San Francisco

This is a new position will be responsible for managing the complete order process, from beginning to end. This function will ensure the accuracy of data needed for robust sales reporting, accurate order entry, monitoring and tracking all the business processes relating to fulfillment and customer management (both internal and external).

Contractor position with potential for full time role. Compensation: $15.00/hour

• Manage a team of 6+ Order Administrators
• Work with Sales and Finance as appropriate to approve orders for processing
• Liaise with Sales and Clients for issues relating to order fulfillment
• Manage the RMA process
• Generate daily, weekly and monthly reports as needed

• 4 year college degree required
• Min 5 years experience in customer services/ order administration with at least 2 years at the managerial level
• Exceptional business acumen with analytical and strategic thinking skills
• Proven ability to work effectively in a changing, rapidly growing environment